The Highland Village Branch Lobby will be closed Tuesday, June 28th thru Thursday, June 30th from 11:00 a.m. - 2:00 p.m. each day. Drive thru lanes are open regular hours to help you.

Visa® Cards Are Here.

New Visa® Cards Are Here.  Please Activate Your Card Immediately.

Activating Your New Visa Card:

Use your DATCU App or log into your Account at datcu.org and activate under the "Cards" Tab.   Use the arrows to select the card and then select "Activate Card". 

Card Activation Video Tutorials:

Activate Visa Card on DATCU APP

Activate Visa Card on DATCU Online

Changing your PIN:                                       

If you are needing to change your PIN on your new Visa Card, please visit one of our branches or call 940.387.8585 and select "Option 5"  from the automated system.


 
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Benefits of the Visa Card include:

  • The “Tap to Pay” Visa Card is Secure. Convenient. Contactless.
  • It’s easy to use.  With “Tap to Pay” your payment should be completed in seconds.
  • Your Visa Debit Card gives you access to over 55,000+ Free ATMs worldwide.
  • Your Visa Credit Card gives you 1.50% unlimited cash back on purchases.
  • Get protection from unauthorized purchases with Visa Secure.*

 
Below are Frequently Asked Questions (FAQs) to answer additional questions.

Frequently Asked Questions

Why is the "Activate Card" button missing from the DATCU app?

 If you are using the DATCU mobile app, make sure it has been updated. 

How do I activate my new Visa Card?

Take any one of the following actions:
 
  • Sign in to DATCU Online or DATCU app and activate by selecting “Cards” from the menu, slide to see your new Visa and activate card.
  • Make a PIN-based transaction at a merchant (debit only).
  • Use at an ATM (debit only).
  • Call 940.387.8585.

Will I receive a new PIN for my Visa Debit Card?

Your new PIN arrived in the mail within a few days of your Visa debit card arrival. 

When will I receive my new Visa Card?

All Visa Card(s)  arrived in your mailbox before June 1, 2022.

How long is my Mastercard valid for use?

Your current Mastercard was turned off and is no longer valid for use after June 1, 2022.  It was replaced by the Visa Card.

Which DATCU card(s) will change to a Visa Card?

All DATCU Mastercards were replaced by a Visa Card. This included debit cards, consumer credit cards, business credit cards, and HSA cards.

Will all of my cash back rewards transfer to my Visa Card?

Absolutely, and you will still earn 1.50% Cash Back!

What are contactless payments?

Contactless payments allow you to “tap to pay” at the grocery store, your favorite restaurant and the gas pump. This is secure, convenient, and touch-free.

How will I know if my card or device can make contactless payments?

Look for the contactless symbol at the check-out of your favorite merchant. When you are ready to go, simply “Tap to Pay”!

What does the contactless symbol look like?

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How do I tap my contactless card or mobile/wearable at checkout?

It works best when your contactless chip card or payment-enabled mobile/wearable device is held flat over the contactless symbol, versus held at an angle.

What if I do not see the contactless symbol at a merchant terminal?  

Simply insert your Visa Card into the payment terminal just as you currently do now.
 
Can I “Tap to Pay” from a mobile enabled phone or wearable device?
 
Yes! All you need to do is look for the contactless symbol.

Does every merchant have the touch-free, contactless payment option?

Not yet, in the U.S., thousands of merchants accept contactlesss payments. Contactless terminals can be found in supermarkets, pharmacies, restaurants, and even vending machines. 

What technology is used for “Tap to Pay” Visa Cards?“

"Tap to Pay” Visa Cards use short range wireless technology to make secure payments between a contactless chip card and payment-enabled mobile/wearable device. As soon as you tap your card or device near the contactless symbol, your payment is sent for authorization. 

How are contactless payments secure?

“Each contactless transaction uses a one-time unique code that prevents counterfeit fraud. If a fraudster did get close enough to read a contactless card, they still would not gain access to the cardholder’s name or 3-digit security code. As a Visa cardholder, one benefits from multiple layers of security to prevent fraud before it can happen.  Also, if there were ever an instance of fraud, with your Visa card you are protected with Zero Liability*.
 

How do I add my card information to my digital wallet so that I can use my phone or wearable device to pay?

Scan the following QR code for information about Apple Pay, Google Pay, or Samsung Pay.

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Visa + Apple Pay

Click Here

Visa + Google Pay

Click Here

Visa+ Samsung Pay

Click Here




'* Visa's Zero Liability Policy covers U.S. issued cards and does not apply to certain commercial card transactions, or any transactions not processed by Visa. You must notify DATCU immediately of any unauthorized use. For specific restrictions, limitations, and other details, please contact DATCU.