Regardless if you’re catching ghosts or trying to set up your bill pay, the question remains the same. Who are you going to call to get help? The answer tends to separate the large corporate banks from the local community credit unions.
Where is the call center?
Big banks don’t always have a local call center. When maximizing profits is the only mission, running a call center usually feels like a major expense that eats into the bottom line. For many, it’s more convenient and cost effective to outsource this important piece of customer service.
At DATCU, when you call our number, you get a local representative. Our call center is located at our Corinth headquarters and even in those rare times that the entire center is busy, member phone calls are redirected to local branches.
In fact, even our ATMs are designed to get you in touch with a nearby employee. If you have a question during your transaction and you select the option to contact a teller, that video call is initially sent to our call center and then forwarded to a teller at a branch.
Whenever you need us, you have multiple opportunities to speak to a neighbor to resolve your issue.
What about chat, texting, or even automated voice assistants?
We do have a chat feature located on our website. Those conversations are sent directly to our call center agents. Same with texting. However you want to reach us, we’re there waiting for your questions.
There’s even a way to reach us from within your DATCU mobile app or online banking platform. Once you login to your app, select your account profile icon in the top right of the screen. It will direct you to a menu with “Messages” as an option. Selecting that will allow you to send a secure message directly to our call center representatives.
You can also select “Support” to find other ways to answer your questions. One valuable collection of information in this section of the app is our “Video Resources.” That’s a wide variety of useful videos to help you navigate your online banking and help answer any simple questions you might have.
DATCU Danny is our current automated voice assistant. If you call our directly line, you will most likely meet Danny. He is a useful resource to get most of your information and even to complete a few simple transactions like paying a bill or transferring between two accounts. Needless to say, Danny is intended to help automate easier transactions so that our call center representatives have the ability to handle more complicated cases.
Local branches still rule the day.
While it’s nice to know someone in your hometown can answer a phone call, text, or chat, it remains true at DATCU that we enjoy when members walk into any of our 15 branches. Branch staff are trained to answer your questions and can even help you complete loan applications and recommend any products that might be beneficial to your financial health.
Plus, getting to know your local branch staff helps us recognize your tendencies so when an anomaly occurs, we can catch it and help prevent fraud. At the end of the day, as a local credit union we want to build relationships with you that matter.
Whether you want to stop by, give us a call, or just shoot over a text, we will get the message and answer your questions quickly because we’re your neighbor and want our communities to thrive as much as possible.
